Grievance Redressal Policy

In line with the Consumer Protection (E-Commerce) Rules, Paithaniwala has appointed the following officers. If you have a complaint about an order, a listing, or how your data was handled, contact the Grievance Officer below.

Grievance Officer

Name: [Grievance Officer name]
Email: grievance@paithaniwala.in
Address: [Registered business address]

Complaints are acknowledged within 24 hours and resolved within 15 days of receipt, as required by law.

Nodal Contact Person

Name: [Nodal contact name]
Email: nodal@paithaniwala.in

The Nodal Contact Person coordinates with law enforcement agencies on request, 24×7.

Chief Compliance Officer

Name: [Chief Compliance Officer name]
Email: compliance@paithaniwala.in

Before you write to us

Most order issues (tracking, returns, damaged items) are resolved fastest through support@paithaniwala.in or your account's order history. The Grievance Officer is for complaints that support hasn't resolved, or that relate to how your data was handled.